[vc_row full_width=”stretch_row” css=”.vc_custom_1516626037253{background-color: #ffffff !important;}”][vc_column 0=””][vc_tta_tour 0=””][vc_tta_section title=”Service services” tab_id=”1516625660724-b0436993-286b”][vc_column_text 0=””]No company can afford to have downtime due to accidents or high disorders. To stay competitive and meet the expectations of customers, partners and employees, the company needs to ensure that the core business processes are stable and always achievable. U_C_S Service is a full-fledged business maintenance solution that prevents downtime that have major negative impacts.

U_C_S Service services are the following:

Implementation – Activities aimed at the delivery and preparation of new services or facilities;
Training – Works, explaining the material in the chosen course, and facilitating their learning;
Exchange –
Activities intended to change or supplement the characteristics of the service or equipment, the function to be performed, the location, the data;
Maintenance –
Activities intended to restore the operation of services or equipment;
Advice –
Tenders or proposals relating to questions which are not answered in the user manuals;
Repair – Restoration of the functioning of equipment requiring the replacement or repair of equipment components;
Prevention – Periodic audits of equipment operations and stability;
Treasury Tape Delivery – Occurs on customer’s order every Thursday.
U_C_S Service provides an IT systems service that provides IT systems work and availability.
The service of the following IT systems is currently being performed:
  • Set of R_keeper systems;
  • StoreHouse;
  • Shelter;
  • Bio Time;
  • Delivery;
  • Premier;
  • Set of Microsoft Windows systems.

The U_C_S implement ITIL processes for customer service. The role of these processes is to ensure the efficient servicing of the customer, to be as better quality as possible, and the elimination of damage would be optimal and no negative impact on the recipient of the service.

ITIL (Information Technology) – A theory of business management that focuses on job optimization and quality assurance in IT companies. The abbreviation has come from the original ITIL version, which contained dozens of different IT companies ‘ processes-descriptive books-IT management libraries. ITIL complies with all ISO-9001 requirements.

Companies currently run the following processes:

Service Desk (Customer service department) – ITIL is treated as a function that transfers customer requests, damages, etc., to other processes.
Incident Management – Prevention of incidents (damage) – The purpose of this process is to restore the service in case of damage in the shortest time possible.
Problem Management – Preventing problems (causes of incidents): This process seeks to remove and eliminate the causes of former or potentially potential damage.
Configuration Management – Management of configurations – maintenance of an Enterprise single database (CMDB) containing the technical documentation that is required.
Change Management – Change management – ensures that the different jobs are carried out in the assessment of possible risks, preserving changes in CMDB, etc.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Provision of services” tab_id=”1516625660725-53a6be1b-85fd”][vc_column_text 0=””]The provision of services shall be in accordance with rigorous internal procedures of the U_C_S service. Meeting them enables you to provide services quickly and efficiently to the maximum satisfaction of the customer’s needs.

  1. For all damages, incidents, orders customer notifies the U_C_S service Helpdesk by phone 67409465.
  2. U_C_S Service Line (tel. 67409465).
  3. If the U_C_S service is unable to resolve a client request by phone for 3-5 minutes, the job is recorded and passed to the responsible IT Service department engineers who further resolve it.
  4. If the IT service department does not solve the problem, it transfers the job to the decade R&D is (English – Research and Development) department.
  5. After decade R&D is the solution Development Department, IT Service employees make the necessary work on the customer.

Service Delivery Time:

All U_C_S service services are provided on weekdays from 9:00 to 18:00.
Maintenance service When the client is unable to continue, is provided every day around the clock.
U_C_S service may also be provided outside working hours according to the terms of the service agreement.

Supplies Ordering:

The raw materials can be ordered via our website, or by telephoning the phone. 67409465Deliveries of raw materials only on Thursdays and Fridays. If the customer wants to get the order more quickly then it is possible to get it U_C_S at office.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Types of service” tab_id=”1516625768911-3d77a652-62b6″][vc_column_text 0=””]Types of services

U_C_S Service offers two types of service contracts with full subscription and software subscription fees.

Service with remits.
The monthly subscription fee U_C_S Service took on the following commitments:
– Register damage to the customer’s cash system both in working time and outside working hours and holidays.
– To register pass-through requests (consultancy, input orders) from the customer on the client’s days fixed hours.
– Ensure the correction of the cash system damage within three hours of receiving the call.
– Provide other requests (consultations, changes in the existing system configuration) within 48 hours of receipt of the request.
– Provide the client with facilities from the U_C_S Reserve Fund during repair of the customer’s equipment.
– Advise the customer by telephone and using remote access technologies for all related issues with system operation.
– The Technical prevention of service equipment.
– Apply the discount to additional work (the configuration change for an existing system).
– Monthly subscription fees include later versions of software.
– Monthly subscription fees include travel expenses and the U_C_S service Representative’s work to restore and consult the cash system.
The monthly subscriptions is calculated on the basis of the equipment and software existing on the customer’s site.

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U_C_S Helpdesk program

To download the U_C_S Helpdesk application you must use the Internet Explorer browser. To download press here.

  • We save the program to the hard disk.
  • Launch the program
  • We call the Identification Number on the screen for a U_C_S employee.

If there are any questions, please call U_C_S service line number 67409465 safely.[/vc_column_text][/vc_tta_section][/vc_tta_tour][/vc_column][/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1519126733344{background-image: url(https://www.ucs.lv/wp-content/uploads/2018/01/business-desktop-hd-wallpaper-61250-63064-hd-wallpapers.jpg?id=1831) !important;}”][vc_column 0=””][vc_column_text 0=””]

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